Virtual Office Visits (Telehealth)

SimplePractice, LLC is my practice management software for scheduling, case management, and Telehealth, and therapy notes. SimplePractice, LLC, uses a HIPAA compliant software so your information will always be kept secure. The following instructions (and additional details and FAQs) can be found at: Simple Practice FAQs for Telehealth

What is Telehealth?

Through audio and video over the internet, you can meet with your clinician on-the-go from your desktop, laptop, tablet, or mobile device (iOS or Android) - it's your choice!

Telehealth allows us to connect anywhere with secure and convenient appointments that save you time and hassle. There's no need to deal with traffic when you can schedule and attend your appointments directly from a laptop or mobile device. 

The day of the call

Using a desktop or laptop computer

If you plan to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:

  • Approximately 10 minutes before your appointment, you'll receive an email appointment reminder. 

    • Note: If you have already consented to receiving text and/or email reminders, you will continue to receive them for Telehealth appointments as well. For new clients, make sure you have provided your email and or mobile phone number so that I can enable email or text reminders.

  • Click the unique link embedded in the reminder. You may have to copy and paste the link into your web browser if clicking the link does not work. Your video call screen will now open in a new tab. 

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself.

  • You will also see the Welcome prompt. Click Play test sound to test the your camera and microphone settings.

  • When you are ready, click Join Video Call. This will take you straight into the video call.

Using a smartphone or tablet

If you plan to use a mobile device, here are the steps to join:

  • Download Telehealth by SimplePractice (for iOS or Android) in the app store. Approximately 10 minutes before your appointment, you should receive an email appointment reminder. 

  • Open the reminder email on your device and click the unique link. This will open the Telehealth by SimplePractice app. 

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself. 

  • When you are ready, click Join Video Call. This will take you straight into the video call.

Tips for success

I recommend joining the video appointment a few minutes early to test your settings.

If you can connect to the Internet, but are having trouble joining the video, you can use our recommended Pre-call Tool. 

To use a smartphone to join a video chat, you must first download the Telehealth by SimplePractice app available in the app store for iOS or Android.

If you need to cancel or have questions about the appointment, please contact our office at 512-960-9121.